Emirates National Facilities Management -

Challenges Faced

Large-Scale Operations: Managing cleaning services for a sizable mall environment, including retail spaces, common areas, and facilities.
Resource Management: Efficiently allocating and supervising a team of 95 cleaning staff to cover extensive areas within BAS Mall.
High Standards: Meeting stringent cleanliness and hygiene expectations set by BAS Development and ensuring a pleasant environment for mall visitors.
Operational Continuity: Ensuring uninterrupted cleaning services to support daily mall operations and customer satisfaction.

Services Delivered

Our cleaning services encompassed a comprehensive range of tasks tailored to meet the diverse needs of BAS Mall:

Daily Cleaning: Thorough cleaning of floors, walls, glass surfaces, and other high-traffic areas.
Sanitization: Regular disinfection of restrooms, seating areas, and touchpoints to maintain hygiene standards.
Waste Management: Proper disposal and recycling of waste materials in accordance with environmental guidelines.
Specialized Cleaning: Handling of specific cleaning requirements for different areas within the mall.
Quality Assurance: Conducting routine inspections and quality checks to uphold cleanliness standards.

Approach

Detailed Planning: Strategic planning to address the specific cleaning requirements of BAS Mall and optimize resource allocation.
Team Coordination: Effective coordination among the 95 cleaning staff members to ensure consistent and efficient service delivery.
Training and Development: Providing ongoing training on cleaning protocols, safety measures, and customer service to enhance staff performance.
Client Communication: Maintaining open communication with BAS Development to address any feedback and ensure alignment with their expectations.

Results Achieved

Elevated Mall Environment: Maintained a clean and welcoming atmosphere throughout BAS Mall, enhancing the overall shopping experience for visitors.
Operational Excellence: Supported seamless mall operations by delivering reliable and effective cleaning services.
Client Satisfaction: Received positive feedback from BAS Development and mall visitors, indicating satisfaction with our cleaning services.
Team Performance: Fostered a motivated and skilled cleaning team, contributing to consistent service excellence and customer satisfaction.

Conclusion

Our cleaning services project for BAS Mall demonstrates our capability to manage large-scale cleaning operations effectively within a dynamic retail environment. We remain committed to delivering exceptional cleanliness and hygiene solutions that uphold the standards set by BAS Development.

Interested in our cleaning services? Contact us at 800 3200 today to explore how we can meet your facility management needs with professionalism and reliability.