Emirates National Facilities Management - Merchandizers and Helpers Services

Challenges Faced

Multi-Location Management: Coordinating services across 24 different retail locations in Sharjah.
Large Team Management: Efficiently managing a team of 120 staff members and 4 supervisors to ensure uniform service delivery.
Customer Satisfaction: Meeting the high standards of customer service and satisfaction expected by the Society and its patrons.
Operational Continuity: Maintaining uninterrupted services to support daily retail operations.

Services Delivered

Our merchandizers and helpers services included a variety of tasks essential to the smooth operation of retail stores:

Merchandising: Arranging and displaying products to attract customers and optimize sales.
Customer Assistance: Providing assistance to customers with product inquiries and purchases.
Inventory Management: Ensuring accurate stocking and replenishment of shelves.
Cleaning and Maintenance: Keeping store premises clean and organized.
Support Services: Assisting with logistics, stocking, and other operational tasks as needed.

Approach

Detailed Planning: Thorough planning to meet the specific needs of each retail location and ensure efficient deployment of resources.
Team Coordination: Effective coordination among staff members and supervisors to maintain high standards of service.
Training and Development: Continuous training to enhance skills and ensure consistency in service delivery.
Quality Assurance: Regular monitoring and feedback mechanisms to uphold service quality and customer satisfaction.

Results Achieved

Enhanced Shopping Experience: Improved store aesthetics and customer experience through effective merchandising and customer service.
Operational Efficiency: Supported smooth and efficient retail operations across all 24 locations.
Customer Satisfaction: Received positive feedback from the Sharjah Cooperative Society and its customers, reflecting our commitment to excellence.
Team Performance: Maintained high morale and productivity among staff members, contributing to overall operational success.

Conclusion

Our merchandizers and helpers services project for the Sharjah Cooperative Society exemplifies our capability to manage large-scale retail support operations effectively. We successfully met the Society’s requirements, ensuring optimal retail experiences across their diverse locations in Sharjah.

Interested in our services? Contact us at 800 3200 today to see how we can bring our expertise to your project.